Frequently Asked Questions
Everything you need to know about shopping at USANA Shop
What shipping methods are available?
We offer standard ground shipping, expedited 2-day delivery, and overnight shipping options. Free standard shipping is available on all orders over $75 within the continental United States.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your package's progress.
What is your return policy?
We accept returns of unused and unopened items within 30 days of purchase. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products authentic and quality-tested?
Yes, all products sold on USANA Shop are sourced directly from authorized distributors and undergo rigorous quality control checks to ensure safety and potency.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it has been placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or phone.