Returns & Exchanges

At USANA Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of delivery.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring all tags are attached and the product is in its original condition.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.

• 4.
  Drop Off and Track

  Hand over your package to the designated carrier and keep your tracking number until your refund or exchange has been processed.